Your samples are scanned when they arrive at the lab. Once the results have been authorised, they go back to you through the electronic link.
If you do not receive your results you can email Stghfirstname.lastname@example.org. You will be sent a response promptly.
If you have a question about results you can call the specific laboratory who can direct you to the appropriate member of staff. You can find all of the relevant numbers in the Contact us section of the website.