Enquiries, comments and complaints
We want to ensure that we are aware of any issues that you may have and that they are investigated and resolved appropriately.
Please email us at SWLPComms@stgeorges.nhs.uk and we will investigate every reported issue. If you are emailing about a patient or test result, in order to resolve any queries we will need the following information:
- The patient’s NHS number
- Date the sample was ordered
- Name of the test ordered
- Which service area (Microbiology, Clinical Blood Sciences, Cellular Pathology)
- Which surgery/ward you are from
This will allow each query to be logged and allocated to a named individual for investigation.
Pathology consumables
If you have any queries about pathology consumables please call 020 8266 6827.
Courier service
Our courier services provider is ERS Medical. If you have any queries or have an issue that you need resolved, please contact 020 8266 6510 (between hours of 8am to 8pm).
IT enquiries
If you have any IT queries please call 020 8266 6187 or email SWLP-IT@stgeorges.nhs.uk
If you are based at St George’s Hospital you can log the call yourself using the HEAT system.
Invoicing/billing enquiries
We are hosted by St George’s University Hospitals Foundation Trust and our Accounts Payable and Receivable Functions are managed by NHS Shared Business Services (SBS). If you have any queries, please contact SBS in the first instance – Contact Us | NHS SBS.
Business development
If you want to discuss sending new work to us or an existing contract you can can email swlpbusinessdevelopment@stgeorges.nhs.uk.
Media enquiries
If you have a media enquiry or would like to visit the laboratories or do any filming please call 07775 406705 or email SWLPComms@stgeorges.nhs.uk.
Results and clinical advice
Our laboratory services are divided into three divisions:
- Clinical Blood Sciences
- Infection and Immunity (which includes Microbiology and Immunology)
- Cellular Pathology.
The table below show the numbers to call for results and advice for the different disciplines and locations.
Most results should be available electronically, so the results lines are for results that have not come through the usual route.
All immunology and cellular pathology samples are processed at St George’s Hospital.
| Clinical Biochemistry and Haematology | ||||
| Most work is processed at St George’s Hospital and Croydon hospitals process urgent local work, for example samples for A&E | ||||
| Location | Clinical advice | Test results | ||
| St George’s Hospital Ground Floor Jenner Wing Blackshaw Road Tooting London SW17 0QT Open 24/7 | Biochemistry: duty biochemist – call the hospital switchboard and asking for extension 5867 Haematology: contact St George’s Hospital switchboard on 020 8672 1255 and ask for bleep 602. | 020 8725 5468 SWLP.Results@stgeorges.nhs.uk | ||
| Kingston Hospital 1st Floor Bernard Meade Wing Galsworthy Road Kingston-upon-Thames KT2 7QB, Open 24/7 | Biochemistry: 020 8934 2056 / 3292 / 2057 /3309 Haematology: contact switchboard – 020 8546 7711 – and ask for oncall haematologist | 020 8725 5468 SWLP.Results@stgeorges.nhs.uk | ||
| Croydon Hospital 2nd Floor Woodcroft Wing Mayday Road entrance Croydon CR7 7HP Open 24/7 | Biochemistry: 020 8401 3548 Haematology: duty doctor – 020 8401 3026/3594 | 020 8725 5468 SWLP.Results@stgeorges.nhs.uk | ||
| Epsom Hospital 1st Floor, Headley Wing Dorking Road Epsom KT18 7EG St Helier Hospital 1st Floor, D Block Wrythe Lane Sutton Carshalton SM5 1AA Open 24/7 | 020 8296 2468 | |||
| Immunology/Protein Reference Unit | ||||
| Clinical advice | Specimen reception, enquiries and test results | |||
| 020 8725 5106 | 020 8725 0025 | |||
| Blood Transfusion | ||||
| St George’s Hospital | 020 8725 5477 / 5473 | |||
| Kingston Hospital | Results: 020 8934 2029/2031Service enquiries: 020 8934 2046 | |||
| Croydon Hospital | 020 8401 3000 (Croydon Hospital switchboard) and ask to be transferred to the Blood Transfusion Department. | |||
| Microbiology | ||||
| Most work is processed at St George’s Hospital and Croydon hospitals process urgent local work, for example samples for A&E | ||||
| Location | Clinical advice | Results | ||
| St George’s Hospital | 020 8725 5693 Option 2 | 020 8725 5693 Option 1 | ||
| Kingston Hospital | Kingston Hospital switchboard 020 8546 7711 and ask for the duty microbiology consultant | 020 8725 5693 Option 1 | ||
| Croydon Hospital | Croydon Hospital switchboard 020 8401 3000 and ask for the duty microbiology consultant | 020 8725 5693 Option 1 | ||
| Epsom and St Helier Hospital | 020 8296 2468 | |||
| Cellular Pathology | ||||
| Clinical advice | Enquiries | |||
| 0208 266 6530 | 020 8725 5263 / 5265 / 5267 / 5269 | |||
Get in touch