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Enquiries, comments and complaints

We want to ensure that we are aware of any issues that you may have and that they are investigated and resolved appropriately.

Please email us at SWLPComms@stgeorges.nhs.uk and we will investigate every reported issue. If you are emailing about a patient or test result, in order to resolve any queries we will need the following information:

  • The patient’s NHS number
  • Date the sample was ordered
  • Name of the test ordered
  • Which service area (Microbiology, Clinical Blood Sciences, Cellular Pathology)
  • Which surgery/ward you are from

This will allow each query to be logged and allocated to a named individual for investigation.

Pathology consumables

If you have any queries about pathology consumables please call 020 8266 6827.

Courier service

Our courier services provider is ERS Medical. If you have any queries or have an issue that you need resolved, please contact 020 8266 6510 (between hours of 8am to 8pm).

IT enquiries

If you have any IT queries please call 020 8266 6187 or email SWLP-IT@stgeorges.nhs.uk

If you are based at St George’s Hospital you can log the call yourself using the HEAT system.

Media enquiries

If you have a media enquiry or would like to visit the laboratories or do any filming please call 07775 406705 or email SWLPComms@stgeorges.nhs.uk.

Results and clinical advice

Our laboratory services are divided into three disciplines:

  • Clinical Blood Sciences
  • Immunology and Infection Prevention (which includes Microbiology)
  • Cellular Pathology.

The table below show the numbers to call for results and advice for the different disciplines and locations.

Most results should be available electronically, so the results lines are for results that have not come through the usual route.

All immunology and cellular pathology samples are processed at St George’s Hospital.

Clinical Biochemistry and Haematology
Most work is processed at St George’s Hospital and Croydon hospitals process urgent local work, for example samples for A&E
Location Clinical advice Test results
St George’s Hospital
Jenner Wing

Open 24/7

Biochemistry – duty biochemist – call the hospital switchboard and asking for extension 5867

Haematology – Contact St George’s Hospital switchboard on 020 8672 1255 and ask for bleep 602.

020 8725 5468
SWLP.Results@stgeorges.nhs.uk
Kingston Hospital
Bernard Meade Wing
Level 4

Open 24/7

Biochemistry – 020 8934 2056 / 3292 / 2057 /3309

Haematology – contact switchboard – 020 8546 7711 – and ask for oncall haematologist

020 8725 5468
SWLP.Results@stgeorges.nhs.uk
Croydon Hospital
Purple Zone

Open 24/7

Biochemistry: 020 8401 3548

Haematology – duty doctor – 020 8401 3026/3594

020 8725 5468
SWLP.Results@stgeorges.nhs.uk
Epsom and St Helier Hospital
Block D

Open 24/7

020 8296 2468
Immunology/Protein Reference Unit
Clinical advice Specimen reception, enquiries and test results
020 8725 5106 020 8725 0025
Blood Transfusion
St George’s Hospital 020 8725 5477 / 5473
Kingston Hospital Results: 020 8934 2029/2031

Service enquiries: 020 8934 2046

Croydon Hospital 020 8401 3000 (Croydon Hospital switchboard) and ask to be transferred to the Blood Transfusion Department.
Microbiology
Most work is processed at St George’s Hospital and Croydon hospitals process urgent local work, for example samples for A&E
Location Clinical advice Results
St George’s Hospital 020 8725 5693 Option 2 020 8725 5693 Option 1
Kingston Hospital Kingston Hospital switchboard 020 8546 7711 and ask for the duty microbiology consultant 020 8725 5693 Option 1
Croydon Hospital Croydon Hospital switchboard 020 8401 3000 and ask for the duty microbiology consultant 020 8725 5693 Option 1
Epsom and St Helier Hospital 020 8296 2468
Cellular Pathology
Clinical advice Enquiries
0208 266 6530 020 8725 5263 / 5265 / 5267 / 5269

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