Contact us

Telephone Contacts

Please make sure you check this page regularly to get the most up to date contact numbers. This page was last updated in April 2017.

Courier Service

Our courier services provider is ERS Medical. If you have any queries or have an issue that you need resolved, please contact 020 8266 6510 (between hours of 8am – 8pm).

IT Enquiries

SWLP IT:  0208 266 6187
SWLP IT Email: SWLP-IT@stgeorges.nhs.uk

If you are based at St George’s Hospital you can also log the call directly yourself on the following webpage:

HEAT:  https://stgeorges.saasiteu.com/

This allows us to track all requests that are made to the team.

Enquiries, comments and complaints

We want to ensure that we are aware of any issues that you may have and that they are investigated and resolved appropriately.

Please email us at stgh-tr.SWLPcomms@nhs.net and we will investigate every reported issue. If you are emailing about a patient or test result, in order to resolve any queries we will need the following information:

1. The patient’s NHS number
2. Date the sample was ordered
3. Name of the test ordered
4. Which service area (Microbiology, Clinical Blood Sciences, Cellular Pathology)
5. Which surgery/ward you are from

This will allow each query to be logged and allocated to a named individual for investigation.

Our laboratory services are divided into three disciplines: Clinical Blood Sciences, Microbiology and Cellular Pathology

1) CLINICAL BLOOD SCIENCES 

Clinical Blood Sciences includes Biochemistry, Haematology, Immunology and Blood Transfusion

Clinical Biochemistry & Haematology 

St George’s Hospital is the hub laboratory. Kingston and Croydon Hospitals are ‘spoke’ laboratories processing urgent local work, for example from A&E. All other work is processed at the hub laboratory. 

St George’s Hospital

• Access to clinical advice at St George’s: Contact St George’s Hospital switchboard on 020 8672 1255 and ask for the service you require.
• Test results. If test results are not available electronically please phone: 020 8725 5468

Kingston Hospital 

• Access to laboratory services at Kingston: Send your sample to pathology specimen reception at Kingston.
• Access to clinical advice at Kingston:
  Obtained from consultants at Kingston – contact them as usual on the following numbers:
  Biochemistry: 020 8934 2056 / 3292 / 2057 /3309
  Haematology – contact switchboard (020 8546 7711) and ask for oncall Haematologist
• Test results:
  If test results are not available electronically please phone:
  020 8725 5468

Croydon Hospital

• Access to laboratory services at Croydon:
  Send your sample to pathology specimen reception at Croydon.
• Access to clinical advice at Croydon:
  Obtained from consultants at Croydon – contact them on:
  Biochemistry: 020 8401 3024/4062/3548
  Haematology – Duty Doctor: 020 8401 3026
• Test results:
  If test results are not available electronically please phone:
  020 8725 5468

Immunology/Protein Reference Unit

All Immunology samples are processed at the hub lab based at St George’s:

• Access to clinical advice: 020 8725 5106
• Specimen Reception and Test results:
  If test results are not available electronically please phone:
  020 8725 0025 or 020 8725 5468

Blood Transfusion

There are no changes to Blood Transfusion.

St George’s Hospital
Tel: 020 8725 5468 / 5470

Kingston Hospital
Results Tel: 020 8934 2029/2031
Service Enquiries Tel: 020 8934 2044/2045

Croydon Hospital
Tel: 020 8401 3000 (Croydon Hospital switchboard) and ask to be transferred to Blood Transfusion.

2) MEDICAL MICROBIOLOGY

St George’s Hospital is the hub laboratory. Kingston and Croydon Hospitals are ‘spoke’ laboratories processing urgent local work, for example from A&E. All other work is processed at the hub laboratory. 

St George’s Hospital

• Access to laboratory services at St George’s:
  Send your sample to pathology specimen reception at St George’s.
• Access to clinical advice at St George’s:
  Obtained from consultants at St George’s Hospital –  contact them on:
  Bacteriology 020 8725 5685
  Virology 020 8725 5687
• Test results:
  If test results are not available electronically please phone
  020 8725 5468

Kingston Hospital

• Access to laboratory services at Kingston:
  Send your sample to pathology specimen reception at Kingston.
• Access to clinical advice at Kingston:
  Obtained from consultants at Kingston Hospital – contact them via Kingston Hospital switchboard (0208 546 7711).
• Test results:
  If test results are not available electronically please phone
  020 8725 5468

Croydon Hospital 

• Access to laboratory services at Croydon:
  Send your sample to pathology specimen reception at Croydon.
• Access to clinical advice at Croydon:
  Obtained from consultants at Croydon University Hospital – contact them as usual on 020 8401 3421 or 020 8401 3383
• Test results:
  If test results are not available electronically please phone
  020 8725 5468

3) CELLULAR PATHOLOGY

St George’s Hospital – is the hub laboratory

Enquiries: 020 8725 5263/5265/5267/5269
Clinical advice: 0208 266 6530

Please note: Kingston’s Histopathology services and non-gynae diagnostic laboratory services have not transferred to SWLP and remain at the Trust.

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