Jaishy Ludault has recently taken up the role of Point of Care Manager in the Point of Care (POCT) Team, having joined SWLP as a Point of Care Coordinator in POCT five years ago and then progressing to become an Advanced Biomedical Scientist before taking up her new role.
What does an average day look like?
No two days are ever the same in point of care testing, and that’s exactly how Jaishy likes it. Her mornings might start with urgent calls about device issues in critical care areas, requiring quick troubleshooting to get analysers back online. “Sometimes I’m on the phone walking staff through solutions, other times I’m dashing to site to resolve problems in person,” she explains.
Afternoons often involve meetings with different teams – from IT specialists working on device connectivity to quality assurance colleagues reviewing the latest standards. “One hour I’m discussing technical specifications, the next I’m training new POCT staff on proper testing procedures,” Jaishy says. The variety keeps every day interesting and challenging.
What is your favourite thing about the job?
For Jaishy, nothing beats seeing the immediate impact of her team’s work. “POCT is an extension of the central lab,” she reflects. “It allows us to see our results directly, supporting clinicians in making immediate treatment decisions at the bedside.”
She particularly values the human connections the role fosters. “We build real relationships with ward staff while solving problems together. That teamwork is incredibly rewarding.” The rapid pace of innovation in point of care testing also excites her: “We’re constantly finding new ways to deliver faster, better care.”
Is there a moment you will always remember?
A proud moment for Jaishy was achieving UKAS accreditation for POCT across all sites. “Seeing our entire team’s dedication pay off was incredibly special,” she says. “It proved we could deliver consistently excellent care, no matter which hospital needed support.”
How did you get into pathology?
Jaishy’s journey began with a six-month voluntary placement during her biomedical science studies. “I was fascinated by watching how lab results directly informed patient treatment,” she says. Her first NHS role in Aberystwyth introduced her to point of care testing, where she discovered her passion for bridging lab science with clinical care.
“It was the perfect mix – technical problem-solving combined with direct patient impact,” Jaishy explains. Various roles across different trusts honed her expertise before she joined SWLP as a Point of Care Coordinator nearly five years ago. “Every step taught me something new about delivering quality care under pressure,” she reflects.
Last but not least, nothing would be possible without the support of strong leadership and the dedication of the entire team. Jaishy is grateful to her manager Haval Ozgun and the POCT team across the network for their help and support, and to SWLP for all the opportunities provided.
Now as manager, Jaishy hopes to inspire others to consider pathology careers. “It’s not just about test tubes and machines,” she smiles. “It’s about using science to make a real difference in people’s lives – often when they need it most.”
Jaishy’s story shows how dedication, curiosity and a patient-first approach can build a rewarding career at the heart of modern healthcare.
